PhoenixNAP Blog

Manage Complex IT Infrastructures the Easy Way – PNCP 3.1 is Here!


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The increased complexity of IT infrastructure in modern companies has a lot to do with their constantly growing needs for storage space, advanced backup and disaster recovery solutions, as well as managed IT services. Creating an environment in which all these assets are effectively managed helps ensure that business processes run smoothly and that IT capacities are optimally used.

This is the core idea behind our infrastructure management portal, as we aim to provide our users with ultimate functionality backed by top notch security and we work to deliver on that promise in the ever changing world of technology with each new release. In its latest release, phoenixNAP Client Portal (PNCP) introduces a set of new features to further improve our clients’ abilities to manage their bare metal servers or public cloud services, virtual machines, firewalls and billing information. With PNCP 3.1, you have a greater control over your IT assets, as well as more capabilities to address certain organizational or security issues.  

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Taking two-factor authentication a step further

Introducing two-factor authentication in version 2.0, we have added a new layer of security for all PNCP accounts. The version 3.1 further builds upon this improvement, enabling you to use Google Authenticator or Twitter Digits to minimize risks of unauthorized access to your account. In addition to this, PNCP 3.1 provides you with a backup mechanism in case you lose access to the device you have bound to your two-factor authentication account. This backup mechanism consists of a number of use-once backup codes that you can print out and keep safe separate from your device in case it gets lost or stolen.

Mega Menu Restructure

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Probably the most easily noticeable improvement in PNCP is the new structure of its main menu, which is now more logical and helps you navigate the portal more easily. Released with our previous version, the megamenu restructure is intended to provide a greater infrastructure management experience and an easier overview of your account-specific pages, as well as additional cloud services such as Veeam and Object Storage. You can now monitor and access your phoenixNAP services in just a couple of clicks and benefit from improved accessibility to product settings and status overview

Role-Based Access Control

The latest version of PNCP also brings significant improvements to how you can manage user roles and access permissions company-wide.  The upgraded Role Based Access Control functionality, which is an industry practice that helps enhance the overall security of your organization’s IT infrastructure, enables you to effectively manage your team members’ access to specific parts of the system.

RBAC is a useful tool that allows you to have greater control over your PNCP account through Segregation of Duties (SoD). It ensures that only appropriate users can see and access functions they are experts in, and prohibits users from accessing parts of the system that are not under their job role. 

PNCP 3.1 thus lets you easily add and modify new or existing user roles and manage permissions for a more effective and granular control of your collaborative infrastructure management. You can view a list of users for each of the roles, assign new roles or use a new search option to navigate and manage users. The list of roles includes six different permission-sets, each of which is intended to let you easily coordinate access among different team members: 

  • Administrator: A privileged role that provides a “super user” level of permissions. It is also automatically granted to the first user created on a new account.
  • Technical Manager: A role that grants access to technical features such as creating VMs and Baremetal servers, setting Public Cloud firewall rules and Load Balancer pools, and similar. Technical Managers can also perform all the actions of a System Administrator.
  • System Administrator: This role is designed for users who manage existing VMs or Baremetal infrastructure, allowing them to console into the devices, reboot them, and similar. It does not allow the user to create or delete any devices.
  • Billing Manager : A role that provides access to billing and payment features and reports as well as some basic read-only access to the account’s PNAP services infrastructure.
  • Account Manager: Grants access for the user to change account wide settings (such as white labelling and skinning), create and modify accounts, and manage users.
  • Read Only: Grants access to view all features in the account but not to make any changes or create any new resources.

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IPMI HTML 5 Support

The new IPMI Html 5 Support feature is another addition intended to further improve your experience with phoenixNAP Services. IPMI HTML 5 Support enables improved consoling of dedicated servers and facilitated database management. This brings some important advantages to how you access, monitor or make adjustments to remote content or systems that you use.

For busy IT administrators, PNCP 3.1 represents a solution to various infrastructure management issues. Already equipped with a rich set of functionalities and constantly evolving, PNCP is designed to allow maximum flexibility for managing complex infrastructures, while maintaining the highest level of data security. PhoenixNAP Customer Portal helps your organization stay in control over its IT services and make it easier for IT admins to set, configure and maintain powerful IT systems to support your organization’s mission-critical processes.

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Categories: PhoenixNAP Client Portal (PNCP)